Zendesk Health Check

Give your Zendesk instance a well-deserved health check

Over time, even well‑configured Zendesk setups can lose efficiency. A health check provides a clear view of your system’s performance, highlighting what works well and where improvements can be made.

Our review covers 90+ checkpoints across your core platform and knowledge base, giving you structured insights and practical recommendations.

What to expect

A Premium Plus Zendesk Health Check includes:

• A detailed analysis of your current Zendesk configuration and workflows
• A documented report outlining strengths, gaps, and opportunities for optimisation
• Clear, practical recommendations to help you improve performance, security, and usability

An optional Zendesk Guide Health Check can also be included to review your Help Centre setup, checking for broken links, missing images, and optimisation opportunities.

Why it’s useful

Zendesk Health Check is about understanding your current state and making informed decisions. It can help you:

• Identify unused or misconfigured features
• Improve agent efficiency and satisfaction
• Strengthen data integrity and system performance
• Align your Zendesk instance with your current business needs

When to consider a Zendesk Health Check

You may want to request a Zendesk Health Check if:

• It has been more than a year since your last audit
• Your organisation or support structure has changed
• You are planning to expand, integrate AI, or launch new channels
• You simply want to ensure your setup follows the latest best practices

Is this what you have been longing for?

Reach out to us!