Bernard Moriau

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Activity overview

Latest activity by Bernard Moriau
  • Bernard Moriau created an article,

    Admin training

    If it is worth doing it, it is worth doing it rightAs an admin, you can create, modify and improve your Zendesk environment.But how to do this? Where to start?With our admin training, we assist you...

  • Bernard Moriau created an article,

    Agent Training

    Prepare your team members for that magical momentWhen new team members join, do you throw them to the lions? Or do you want them to feel comfortable before they start working in zendesk? To improve...

  • Bernard Moriau created an article,

    Our Zendesk trainings

    We understand that tools are as good as they are being used.If you want to manage an efficient team, you need to ensure your people understand what they are doing and how they should do it. Therefo...

  • Bernard Moriau created an article,

    Continuous Improvement

    Continuous ImprovementLooking for ways to improve your existing Zendesk environment?Maybe you’ve had a Zendesk health check and are ready to take the next steps, or perhaps you’re finding it challe...

  • Bernard Moriau created an article,

    Zendesk Health Check

    Give your Zendesk instance a well-deserved health checkOver time, even well‑configured Zendesk setups can lose efficiency. A health check provides a clear view of your system’s performance, highlig...

  • Bernard Moriau created an article,

    Zendesk Data Migration

    So you are already using Zendesk or planning to start using Zendesk? But do you still have all this relevant information in the old toolset? It just isn’t efficient having to swivel-chair in betwee...

  • Bernard Moriau created an article,

    Scoped Zendesk Implementation

    Looking for something more tailored to your needs?Do you have more specific needs that don’t match up with our Zendesk Implementation packages? Don’t worry, we’ve got you covered. We can scope your...

  • Bernard Moriau created an article,

    Zendesk Implementation Packages

    Zendesk implementation packages at a glimpseYou’re new to Zendesk, and want to learn from someone who has helped hundreds of clients implement Zendesk? Why wait until tomorrow when you can start to...

  • Bernard Moriau created an article,

    Our References (trusted by our global customers)

    Choose Premium Plus if you want to work with a multi-award-winning Zendesk partner with over a decade of expertise in building distinctive customer experiences.Zendesk is the best-in-class CX platf...

  • Bernard Moriau created an article,

    Why work with Premium Plus

    Hi there, it is us, Premium Plus.You may have heard of us before, but let us introduce ourselves briefly. In a nutshell: we’re guiding organisations toward a better customer experience. But we are ...